Privacy Policy

Kanata Smiles Dental Clinic respects your privacy. We protect your personal information and personal health information in line with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's federal privacy laws.

Information we collect

• Details you give us, such as your name, phone number, and email address.
• Appointment and health information you share through our forms, by phone, or in person.
• Insurance or Canadian Dental Care Plan details you provide so we can bill on your behalf.
• Basic, non-identifying website information (such as pages visited) that helps us improve the site.

How we use your information

• To respond to your requests and schedule your appointments.
• To provide your dental care and keep accurate records.
• To bill your insurance or the CDCP, and to handle payment.
• To meet our legal and professional obligations.

How we protect it

Your information is stored securely, and access is limited to team members who need it to care for you or run the clinic. We take reasonable steps to guard against loss, theft, and unauthorized access.

Sharing your information

We do not sell your personal information. We share it only as needed to provide your care (for example, with a specialist you are referred to), to process insurance claims, or where required by law.

Your choices and rights

You may ask to see or correct the personal information we hold about you. If you receive emails from us and no longer wish to, you can unsubscribe at any time, in keeping with Canada's anti-spam law (CASL).

Keeping your records

We keep your records for as long as needed to provide your care and for the period required by our professional and legal obligations, after which they are securely disposed of.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.