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Support & Consultation

A partner who stays on

Expert guidance before you start and responsive help long after go-live. We do not disappear at launch, we stay invested in your success on Odoo.

Talk to an Odoo expert See support plans
Odoo IM LivechatHow we support you
Help deskLog an issue, track it to resolutionTicketed
Direct lineTalk to people who know your setupPhone & chat
Health checksRegular reviews to keep you improvingProactive
What it is

Advisory and support, from the same team that knows your system. Whether you need a second opinion before a decision or fast help when something breaks, you have an Odoo partner who is already invested in your success.

Who it's for

Businesses that want backup

  • Companies live on Odoo who need reliable help when it counts.
  • Teams that want to keep improving, not just keep the lights on.
  • Businesses weighing a decision who want expert advice first.
  • Anyone let down by a vendor who vanished after launch.
Challenges it solves

When you are on your own

  • An issue at the worst time and nobody to call.
  • Big decisions made without expert input.
  • A system that drifts and never improves after launch.
  • Explaining your setup from scratch to every new helper.
What Upward provides

Support that has your back

Responsive help desk

Log issues and track them through to resolution, with clear priorities.

Consultation

Expert advice on a process, a decision or a new requirement.

System health checks

Regular reviews that spot issues and opportunities early.

Ongoing improvements

New features and tweaks as your business changes and grows.

Updates & upgrades

We keep your system current, secure and running smoothly.

A team that knows you

Help from people who already understand your setup.

Support plans

Backup that fits you

Choose the level of support that matches how critical Odoo is to your business.

Essential
Reliable help when you need it.
  • Help desk access
  • Bug fixes & how-to support
  • Security updates
Most popular
Partner
A true extension of your team.
  • Everything in Essential
  • Priority response
  • Monthly health checks
  • Included improvement hours
Managed
We run it so you don't have to.
  • Everything in Partner
  • Dedicated point of contact
  • Roadmap & quarterly planning
Expected outcomes

What changes

Less downtime

Issues resolved fast, before they hurt.

Always improving

The system keeps getting better, not stale.

Expert on call

Advice from people who know your business.

Peace of mind

You are never on your own.

Never face Odoo alone

Let us be the partner you can call, the day you go live and every day after.

Talk to an Odoo expert All solutions